Shipping policy
Processing Time
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Standard Shipping (spend over $100 Free): 5–7 business days (domestic orders only).
- Expedited Shipping: 2–3 business days at [cost] (calculated at checkout).
- International Shipping: Delivery times vary by destination, typically 7–14 business days. Shipping costs are calculated at checkout.
*Please note: Delivery times are estimates and may vary due to carrier delays or other factors.*
Order Tracking
- Once your order ships, you’ll receive a confirmation email with a tracking number.
- You can track your package [here] or via the shipping carrier’s website.
International Shipping
- Import duties, taxes, and customs fees may apply to international orders and are the responsibility of the customer.
- Please check your country’s import regulations before placing an order.
Lost or Damaged Items
- If your order is lost or arrives damaged, please contact us at orders@sunslides.com.au within 7 days of delivery.
- Provide your order number and photos of the damaged product for a resolution.
Returns and Exchanges
For information on returning or exchanging your sunglasses, please see our Return Policy